Shipping and Return Policy

Shipping

Here are some shipping facts about all of our fountains:

1.) Currently all small fountains will be shipped through UPS Ground.

2.) Fountains over 100lbs. will ship LTL with Curbside Service. Note: The delivery company will call to arrange a delivery time. Customers must be available to sign for the fountain at time of delivery. 

3.) On the delivery for fountains with large bases, a forklift is required for delivery as the base will be too big for lift-gate service.  You must arrange this prior to fountain delivery. Although most fountains DO NOT require a forklift because they can fit on a lift gate. If you are unsure whether or not your fountain needs one, please contact us before the arrival of your fountain. 

4.) Many of our fountains are made to order and the lead time for each fountain will vary. Please reach out for current lead times on the product(s) you are interested in, and we would be happy to provide you with the specific information you are needing. 

Returns Policy

In the unlikely event that you are not satisfied with the product(s) you purchase, you can have the confidence that you can return or exchange the item within 30 days of receipt for a 15% restocking fee less any shipping charges that were incurred. All returned items must be in new and unused condition and packaged in the original manufacturer's box. All of the product's parts, accessories, registration cards, etc. must be returned for full credit.

**IMPORTANT NOTE**

The ORIGINAL SHIPPING is NON-REFUNDABLE, you will be charged the actual shipping charges that we incurred to ship the product to you.

How to Return a Product

In the unlikely event you are required to return a product to Four Seasons Garden Art, we ask you to please follow these instructions:

• Contact us to receive an RMA (Return Merchandise Authorization) number. A return shipping address will be given to you at this time. An RMA is required to process a return. Returns without authorization are subject to refusal, so please make sure you receive an RMA before sending your purchase back as a return.
• Carefully repackage the product in the manufacturer's original packaging, making sure to include all parts and paperwork. You will be charged a replacement fee for missing items, or no credit will be given if manufacturer cannot supply replacement parts.
• Return the product via UPS or other insured shipping provider. It is recommended that you ensure the package as Four Seasons Gaarden Art is not responsible for loss or damage to merchandise that is being returned. Please insure the package for your purchase price. In the rare case that we receive a return, and it has been damaged during shipment from you to us; we will notify you immediately so that you can file a claim with the shipping company.
• Place a shipping label on the box and return the product to the address given to you when you received your RMA number. Please remember to include your RMA number on the shipping label. Do not write directly on the manufacturer's box- please use a shipping label so that the box may be reused. A box replacement charge may apply if the box is written upon.
• Please return your purchased product as soon as you receive your RMA. RMA will expire after 10 business days.
• After we inspect your return, we will credit the purchase price back to the original credit card used for the purchase, minus the original shipping cost, the restocking fees and box or replacement part fees that may apply. Please allow up to 2-4 weeks for the credit to appear on your statement. We will send you an email confirmation to notify you when we have applied the credit to your card.

A restocking fee of 15% WILL be charged on all returned products. Refunds may NOT be given if obvious signs of use such as missing paperwork, parts, missing packaging materials, smudges or other marks indicating use, etc.

Please note that custom items, built-to-order, and personalized items cannot be returned due to their uniqueness to your specific needs.

 

Damage Policy

IMPORTANT

• Delivery is curbside delivery only. The shipping company will not unpackage and/or relocate your order once off the truck. Please make sure to have any kind of assistance needed at time of delivery.

• The driver should wait while you check for damages. The shipping insurance is null and void once the package is delivered and signed for by the receiver. 

• If you are unable to open and inspect the shipment, or, if the driver is unwilling to wait, please write “Pending Inspection for Possible Damage” on the delivery receipt (BOL). Even if the driver says not to, please still write this as it is necessary documentation to file a claim.

• You MUST report any pending or confirmed damage and/or missing items within 48 hrs.

If there is damage:

• If there are any damages, write “Damaged” with a short description on the Delivery Receipt and ACCEPT the shipment. Refusal of entire shipment can result in extra fees (storage fees, re-delivery fees, etc. Therefore, you must accept the shipment even if there is damage).
• Proceed with taking photos of all 4 sides of the pallet/packaging, and photos of the damaged piece(s).
• Please also take a photo of your BOL receipt showing notation of damage.
• Email us with the photos.
• Once these pictures have been received and approved, we can proceed with a replacement process.

***Our company will not be held responsible in the event of damage to your item once the consignee has signed off the bill of lading and therefore has agreed that the shipment was received in good condition unless notated on delivery receipt. With some items, if shipped via FedEx, UPS, or USPS and left at your door without a signature needed, please contact us within 48 hours of delivery of any damages. After 48 hours, you will be responsible to file a claim with the carrier.

Please Note: If above instructions are followed, you will not be liable for replacement parts. Installation and machinery costs are not subject to reimbursement for any reason.