Service & Delivery

Delivery

How much does delivery cost?

We charge by the hour. The rate for hourly delivery is $90/hr for one person. With 2 people, it is $125/hr, 3 people $150/hr and 4 people $170/hr. Delivery times include drive time only one way. In other words, we start the clock when heading to the job and stop at the job's completion. To minimize delivery costs we try to schedule multiple jobs in the same area each day and split the drive time between jobs.  If for some reason the job can not be completed and we have to come back, we stop the time and do not restart until we are back at the job site. Trips over 100 miles or requiring multiple vehicles may have additional charges.

 

 

Why do you charge hourly?

We charge by the hour because each job is different and each job site is different. On some jobs we encounter small gates, large hills, steps or long distances between where we can park and where the items are going. With the extreme weights of concrete items, small details can drastically impact the amount of time we are on a job site. We can give flat rate quotes for small items and items simply being dropped off on site.

 

What areas do you deliver to?

We will deliver anywhere. Of course, the farther away the more expensive and at a certain point it becomes cost prohibitive depending on the items being delivered. 

 

Who is responsible for broken or damaged items?

When we deliver, we are responsible for items until they are completely set up. When picking up an item, we are responsible only until the item is loaded.

 

 

Service

How much does Service cost?

We charge by the hour. The rate for hourly delivery is $90/hr for one person. With 2 people, it is $125/hr, 3 people $150/hr and 4 people $170/hr. Delivery times include drive time only one way. In other words, we start the clock when heading to the job and stop at the job's completion. To minimize delivery costs we try to schedule multiple jobs in the same area each day and split the drive time between jobs.  If for some reason the job can not be completed and we have to come back, we stop the time and do not restart until we are back at the job site. Trips over 100 miles or requiring multiple vehicles may have additional charges.

 

What kinds of service do you do?

We offer a wide range of services such as: cleaning, leveling, and fixing fountains that aren't running correctly, moving items, setting lights, replacing pumps, etc...

 

Do you offer service contracts?

Yes, we offer monthly and quarterly contracts at a set price. We also offer flexibility within the contract to account for winterization or your custom maintenance needs.

 

Return Policy

What is your policy regarding returns?

No returns without receipt NO EXCEPTIONS. All returns will be at the sole discretion of Four Seasons Garden Art. Due to the labor intensive nature of our business, a restocking fee may be applied on items that are approved for return. We are not responsible for items broken during shipping but will work with the shipper to recoup damages.