Q & A

Delivery

How much does delivery cost?

We charge by the hour. The rate for hourly deliver with 2 guys is $100/hr, 3 guys $140/hr and 4 guys $175/hr. Delivery times include drive time only one way. In other words, we start the clock when heading to the job and stop at the job's completion. To minimize driving costs we try to schedule multiple jobs in the same area each day.  If for some reason the job can not be completed and we have to come back, we stop the time and do not restart until we are back at the job site.

 

Why do you charge hourly?

We charge by the hour because each job is different and each job site is different. On some jobs we encounter small gates, large hills, steps or long distances between where we can park and where the items are going. With the extreme weights of concrete items, small details can impact the amount of time we are on a job site drastically. We can give flat rate quotes for small items and items simply being dropped off on site.

 

What areas do you deliver to?

We deliver anywhere. Of course, the farther away the more expensive and at a certain point it becomes cost prohibitive depending on the items being delivered. We frequently deliver items throughout the Southeast.

 

Who is responsible for broken or damaged items?

When we deliver we are responsible for items until they are completely set up. When picking up an item we are responsible only until the item is loaded.

 

 

Service

How much does Service cost?

We charge by the hour. The rate for hourly service with 2 guys is $100/hr, 3 guys $140/hr and 4 guys $175/hr. Delivery times include drive time only one way. In other words, we start the clock when heading to the job and stop at the job's completion. To minimize driving costs we try to schedule multiple jobs in the same area each day.  If for some reason the job can not be completed and we have to come back, we stop the time and do not restart until we are back at the job site.

 

What kinds of service do you do?

We offer a wide range of services from replacing pumps, cleaning fountains, leveling fountains, fixing fountains that aren't running right, moving items, adding lighting, etc.

 

Do you offer service contracts?

Yes, we offer monthly and quarterly contracts at a set price. We also offer flexibility within the contract to account for winterization or your custom maintenance needs.

 

 

Paint

How long will my paint last?

Typical paints and stains last 3-5 years but can vary greatly depending on many factors including brand, color, location and how well the piece has been maintained. Paints and stains can typically be touched up quickly and easily with paints designed for concrete. We sell touch up paint which is really easy to use or you can have us refinish the fountain.

How much does painting cost?

Paint costs vary by item and color. Please call or email for prices. We do offer on-site painting and the rate is $80/hr. This services is limited greatly by weather.

 

Fountain Care

What chemicals can I use?

We only recommend using algaecide designed for fountain use. Chlorine and bleach are extremely harsh on both your fountain, paint finish and pump. 

What should I do when it gets below freezing?

During hard freezes the fountain should be completely drained. We offer fountain covers, winterization service and even heat pumps. Many customers have their fountain winterized in early December and leave it drained until the first of March. Others choose to drain between freezes. 

How often should I fill my fountain?

The only right answer is when it is low on water. Each fountain varies drastically based on size, water volume and splash.

Can we put fish in our fountain?

Probably but we never recommend it. We also do not service fountains or ponds with fish. Fish can add a massive amount of maintenance and problems. 

 

Other FAQ's

How long is the warranty?

The manufacture warranties vary by company. Most are 1 year warranties because manufactures can not guarantee against freeze damage. We honor the manufacture warranties of all items we sell. If your item is out of warranty we work on a case by case basis. Delivery charges are still applied for warranty items. On pumps, there is a 1 year warranty on pumps. That warranty DOES NOT INCLUDE pumps with bearings burned out or inner housings cracked due to freeze damage. Delivery and installation charges still apply on warrantied items. 

 

How long does a special order take?

Special order time varies by brand or item. We can not just order a single small item. In many cases, we have to order an entire truck load. Once we place an order the items have to be made, painted, loaded and shipped. With that in mind, typical times are 1-2 months. 

 

Do you have a layaway program?

Yes, we have a layaway program that requires a 25% down payment and monthly payment terms. We are extremely flexible as long as we can get in contact. Items can not be picked up or delivered until payment is complete. 

 

Can you hold an item?

Yes, we require a 50% deposit to hold an item. Again, we are extremely flexible as long as we have a way to get in touch. If you change your mind and want a different fountain, that deposit is transferrable to anything in the store. 

 

What kind of Custom fountains do you do?

If you can dream it up we can do it. Have an idea? We can make it possible. There are many people running around doing custom work that do not understand what they are building. Not only do we offer custom construction and design but can also help your contractor, builder, etc be sure they are getting the right specs. We are truely concerned about your best interest.